To shop at this online store, you must be 18 years of age or older. If you are under the age of 18, you must be accompanied by a parent or guardian to shop in this online store.
Refund/Return/Order Cancellation Policy:
Refund/Return/Order Cancellation Policy: If for any reason not 100% satisfied with the product, it can be returned within 7 days of ordering and subject to our return policy. The returned product must be unused, the product label must not be tampered with or removed, and the product should be in the original box or bag (if applicable). This policy only applies to those items on this online store that are not included in the non-returnable brands/products list. All sold items are not accepted for return or refund for any reason. (if applicable)
1. Return and Exchange Policy
．Please confirm the size before purchasing off-size shoes. Inappropriate size is not considered a valid reason for return or exchange.
．Return and exchange items must remain in their original condition, unworn, undamaged, unaltered, and with the original packaging intact.
2. . Non-Returnable and Non-Exchangeable Conditionsess.
．Leather products may have minor imperfections due to the nature of the material, such as uneven texture or slight color variations, which are considered normal and not eligible for return or exchange.
．Items beyond the 7-day return and exchange period.
．Items that have been used, worn, cleaned, altered, or damaged due to personal reasons.
．Items missing the original packaging, accessories, or invoice.
．Sale or promotional items, unless there is a quality issue with the product.
．Due to the natural formula and evaporation of solvents in shoe wax products, micro-cracks may appear on the surface of the wax.This is a normal physical phenomenon of this type of productand does not constitute a quality defect or impair its effectiveness. Instead, it helps to enhance the final mirror polish.
3. Return and Exchange Process
．Please contact our customer service via Whatsapp , providing your order number, photos of the item, and the reason for return or exchange.
．Once our customer service confirms that your item is eligible for return or exchange, we will provide you with instructions.
．Follow the instructions to return the item. The return address will be provided by customer service.
．After we receive the returned item, we will inspect it. If it passes inspection, we will process the return or exchange.
4. Fee Information
．The cost of return or exchange shipping is to be borne by the customer, unless there is a quality issue with the product and the individual price of the item is equal to or greater than the free shipping threshold (calculated based on the minimum free shipping amount on the day of return).
．If you choose to return the item, we will refund the amount you paid for the item and deduct any fees associated with the transaction, including but not limited to shipping fees, packaging fees, and any costs incurred during the return process.
Gifts, Discounts and Other Promotions:
All gifts, discounts, and other promotions are non-refundable and non-redeemable for cash. All gifts and promotions are non-returnable and cannot be exchanged for any other merchandise. Please review the list and prices in your shopping cart before checkout. If you have any questions, please contact our customer service for more information. Except for designated discounts, different discounts cannot be combined.
Checkout and Payment Process:
You can use the payment methods listed on the platform or use the cash on delivery method.
In the event of any inconsistency between the Chinese and any foreign language versions of these Terms and Conditions, the Chinese version shall prevail.
In case of any dispute, The Groom Shoes Repair & Polish 修寶鞋藝 reserves the right of final decision.